Some students have reported problems receiving email from the Service Desk System. These problems can occur when trying to confirm your registration, when trying to change your password, or when trying to receive any other kind of email from the server. Here are some recommendations for solving these problems:

• Make sure that you are looking for mail from the correct sender. The sender name on emails from the server is iCourse JIRA Email Server. The sender's email address is iCourseJIRA@ligent.net
• Make sure that email from the Service Desk Server is not being caught in a junk filter by your email client. Look for the missing email in a folder named junk. If emails from the server are getting caught there, then place the server email address on a whitelist to assure that they will not be caught in the future.
• Make sure that email from the Service Desk Server is not being caught in a clutter filter by your email client. Look for the missing email in a folder named clutter. If emails from the server are getting caught there, then place the server email address on a whitelist to assure that they will not be caught in the future.

If, after trying the solutions above, you are still having a problem while trying to use the server, the best approach is to ask me for help during our next lab time. This includes the labs that I hold immediately after each of our classes. Working like this, I am usually able to solve nearly any student problem with the service desk system in a few minutes.

If, after trying the solutions presented above, you need help on an emergency basis, you may contact me for help via text or voice using my mobile phone at 847-650-9706.

The Service Desk Server does NOT support inbound email. You CANNOT create a new request via email. You CANNOT comment on a request via email. You MUST use the Web application to perform these tasks.